Refund policy

 

Order Cancellation

We accept order cancellations provided the product has not yet been shipped or production has not begun. If your order is successfully canceled, you will receive a full refund. Unfortunately, we are unable to cancel any order once the item has been dispatched.

Returns Policy 

We offer a 14-day return window, meaning you have 14 days from the date you received your item to initiate a return.

Eligibility:

  • To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all tags attached, in its original packaging, and including all component parts.
  • Non-Returnable Items: We do not accept returns for personalized or customized products unless there is a legitimate concern regarding product quality or defects.

How to Start a Return:

To begin the return process, please contact us at wuyuosnkiddomind@outlook.com.

If you are requesting a refund or return, please specify the reason and, if applicable, provide supporting evidence such as photos or videos, especially if you believe the product is defective. This information will help expedite the process.

If your return is accepted, we will provide you with detailed instructions on how and where to send your package via email. Please ensure you contact our customer service team to verify the correct mailing address before sending the return.

Important Notes on Returns

  • Custom-ordered or personalized items are not covered by the 14-day refund right.
  • Return Shipping Fees:
    • If the return is due to a consumer preference (e.g., buyer's remorse), the consumer is responsible for all return shipping fees, based on the courier service chosen.
    • If the return is due to our error (e.g., damaged or incorrect goods received), the consumer will not be required to bear the shipping fee.
  • We do not charge a restocking fee for returned products.
  • We will only provide pre-paid return postage for items proven to be defective (demonstrated by photo or video evidence). In all other cases, return postage costs are the customer's expense.
  • Customers returning items MUST send an email to wuyuosnshop01@gmail.com with the accurate tracking information for the return within two weeks (14 days) of posting the package.

Exchanges

The most efficient way to ensure you receive the desired item is to return the item you currently have (following the above return process) and, once the return is accepted, place a separate order for the new item.

Refunds

Once your return is received and inspected by our team, we will send you an email confirmation. We will also notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed within 3 business days. A credit will automatically be applied to your original method of payment within an additional 3–7 business days.

Late or Missing Refunds:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take 3–7 business days for the refund to be officially posted.
  3. Contact your bank, as there is often a processing time before a refund is posted.
  4. If more than 10 business days have passed since we approved your return, or if you have completed the previous steps and still have not received your refund, please contact us at wuyuosnkiddomind@outlook.com.